{"id":3163,"date":"2021-03-29T19:10:30","date_gmt":"2021-03-29T16:10:30","guid":{"rendered":"https:\/\/changeland.com\/erga\/%cf%80%ce%bb%ce%b7%cf%81%ce%bf%cf%86%ce%bf%cf%81%ce%b9%ce%ba%ce%ae\/"},"modified":"2021-06-07T08:15:04","modified_gmt":"2021-06-07T05:15:04","slug":"information-flow-model","status":"publish","type":"erga","link":"https:\/\/changeland.com\/en\/erga\/information-flow-model\/","title":{"rendered":"Tecnol\u00f3gico de Monterrey"},"content":{"rendered":"

The problem this organization faces was related to overloading the information resulting from customer reviews. Consultants were invited to work with one of the Latin American factories (Customer Satisfaction Department \/ Quality Assurance Department) and to develop mechanisms for the effective management of customers that generate information and experience and the company’s innovation.<\/p>\n

The goal was to translate customer data into a source for improving the company’s products and services. Initially, K & IC consultants together with the organizational representatives designed the “Information Flow Model” – a model that expresses the relationship between the concepts for those customers and the quality of products and services provided by the company.<\/p>\n

Based on this model, the team designed and implemented a system that classifies and evaluates customer feedback. This system was considered part of the experience management system, helping the company to respond effectively and efficiently to problem posts.<\/p>\n

Finally, the team linked the model and system to the company’s overall innovation process, helping to anticipate customer needs for future product and service development.<\/p>\n

Following the successful regional implementation, the project outcome was presented to other organizational units at a corporate office meeting in the US and adopted by the team as best practice in developing products related to customer satisfaction.<\/p>\n","protected":false},"excerpt":{"rendered":"

The problem this organization faces was related to overloading the information resulting from customer reviews. Consultants were invited to work with one of the Latin American factories (Customer Satisfaction Department \/ Quality Assurance Department) and to develop mechanisms for the effective management of customers that generate information and experience and the company’s innovation. The goal […]<\/p>\n","protected":false},"author":4,"featured_media":2137,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[194,191],"tags":[],"ergaprojects":[],"class_list":["post-3163","erga","type-erga","status-publish","format-standard","has-post-thumbnail","hentry","category-business-improvement-and-development-projects","category-projects-en"],"yoast_head":"\nTecnol\u00f3gico de Monterrey - Changeland Consulting<\/title>\n<meta name=\"description\" content=\"The goal was to translate customer data into a source for improving the company's products and services. 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