Lean Six Sigma Master Black Belt, trainer and program manager

▸ Restructured the customer service and support processes (all customer & partner segments), including customer – partner network support and technical support units, and established new telemarketing & telesales processes to implement global commercial and marketing campaigns; directed a team of 24.
▸ Increased sales by 40%, decreased operating costs by 50%, increased customer and partner network satisfaction rate to 99%, established an award-winning global telesales best practice method.
▸ Trained members of the Hellenic Institute of Customer Service as a Microsoft Representative offering Six Sigma Training to sales executives.

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