Telmex-LADA is the large division of the telecommunications services company of Mexico. At the time of the beta test, due to the recent implementation in Mexico of new anti-monopoly legislation on telecommunications services, this Department faces stiff competition from various international companies, including AT&T and MCI. This tender is based on the quality of the services and not the price or the technological infrastructure. Consultants were asked to provide the tools and techniques that facilitate participatory decision-making, strategic planning, and the utilization of the company’s intellectual resources.
The main objective was (i) to reduce the training period of employees required to bridge the gap with the latest technological developments in the field, (ii) to help employees quickly transfer new skills to their work; and (iii) to providing a high level of service to their customers, to continue to play a role in the Mexican market. The consultants worked with Telmex-LADA managers to develop strategic plans to achieve the above objectives.