INFOASSIST

Place: Marousi
Sector: IT & Call Center Services
Business Issue:
- Particularly high cost of the voicemail recruitment process
- High turnout in the first few weeks
- Increased costs
Solution:
- Focus the problem on the screening process
- Changing the selection process of candidates in order to reduce their selection time
- Creation of an information system for human resource management

Results:
- Reduction of costs per recruitment by € 300
  Reduction of the filling time of the vacancies by 3 days
Application of Methods 6σ & ORDIC:
- Analysis and understanding of business processes
- Analysis and understanding of the roles and duties of employees
- Appropriate framework for the structure and presentation of the findings to the Management in the most efficient way
- Information system design support